To enable Recall button
Provide privilege >> WorkflowManageWorkflowInstances
In standard AX Recall button becomes active for a user under following conditions
//Pseudo Code//
If ((Current User is Admin OR Current User is Owner of workflow OR User is IT Manager
OR User Contains WF Privilege) AND (Workflow Status is Pending OR Workflow Status is Faulted)
)//END OF IF CONDITION
or
Assign Role >> Information technical manager